All our work is carried out under the following terms and conditions.
Salix Embroidery & Graphics are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
Our Contact Details
Salix Embroidery & Graphics,
67A High Street,
Tel 01487 840222
Making a purchase could not be easier. Just browse our site, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard credit card payment via Stripe. When ordering via the website, we will charge for the item when the order is placed & you will be informed of any delays.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.
Shipping And Handling
Delivery charges are based on the items ordered and are generally indicated on our web pages for single items . If you are ordering more than one item and are not sure how much to include email us and we will supply a full quotation.
Delivery dates where given are submitted without liability for any loss or damage arising from delay, however occasioned, but every effort will be made to maintain them. Time for delivery is based on our current commitments.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK or the European Union including Ireland and the Channel Islands, 20% VAT is included where applicable unless stated otherwise.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Details are not forwarded to us as the transaction is completed by Stripe. Details are not held in clear text on any web site. Any details supplied during a telephone transaction will be destroyed as soon as the transaction is complete. Card details are not held on file in any format.
Payment will only be accepted in UK pounds sterling.
The purchaser assumes responsibility for the goods being sufficient and suitable for his purposes. Any complaint concerning the quality of manufacture of the goods must be made within 3 days of delivery. Any goods under complaint must not be used otherwise no complaint will be considered and the goods will be deemed to have been accepted as satisfactory.
Embroidering Items not supplied by us
We are often able to embroider items not supplied by ourselves, however we will only be responsible for refunding the cost of the embroidery if anything goes wrong during the embroidery process. While we will take every care possible we will not be responsible for replacement of an item or refund of the original purchase price.
Printing Items not supplied by us
We are often able to print items not supplied by ourselves, however we will only be responsible for refunding the cost of the print if anything goes wrong during the process. Printing is done at high temperature and pressure which can leave a press mark which will normally vanish after the first wash, this is an inevitable part of the process. While we will take every care possible we will not be responsible for replacement of an item or refund of the original purchase price.
Refund and Returns Policy
Goods that have been personalised ie; embroidered or printed to the customers specifications including club logos are exempt from “Distance Selling Regulations” and we cannot accept returns unless the item is faulty.
Orders placed for personalised clothing cannot be altered, suspended or cancelled except with the company’s written consent and on terms, which will indemnify the Company against loss.
If we supply an item which is faulty or unsuitable due to a printing or embroidery error we will offer a replacement item or a full refund of the purchase price.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at here.