All our work is carried out under the following terms and conditions.
Salix Embroidery & Graphics are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us.
Our Contact Details
Salix Embroidery & Graphics,
93 High Street
Somersham
Cambridge
PE28 3EE
Tel 01487 840222
Email sales@salixembroidery.co.uk
Making a purchase could not be easier. Just browse our site, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept Visa and MasterCard credit card payment via Stripe. When ordering via the website, we will charge for the item when the order is placed & you will be informed of any delays.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.
Shipping And Handling
Delivery charges are based on the items ordered and are generally indicated on our web pages for single items . If you are ordering more than one item and are not sure how much to include email us and we will supply a full quotation.
Delivery Schedule
Delivery dates where given are submitted without liability for any loss or damage arising from delay, however occasioned, but every effort will be made to maintain them. Time for delivery is based on our current commitments.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union including Ireland and the Channel Islands, 20% VAT is included where applicable unless stated otherwise.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Details are not forwarded to us as the transaction is completed by Stripe. Details are not held in clear text on any web site. Any details supplied during a telephone transaction will be destroyed as soon as the transaction is complete. Card details are not held on file in any format.
Payment will only be accepted in UK pounds sterling.
Guarantee
The purchaser assumes responsibility for the goods being sufficient and suitable for his purposes. Any complaint concerning the quality of manufacture of the goods must be made within 3 days of delivery. Any goods under complaint must not be used otherwise no complaint will be considered and the goods will be deemed to have been accepted as satisfactory.
Embroidering Items not supplied by us
We are often able to embroider items not supplied by ourselves, however we will only be responsible for refunding the cost of the embroidery if anything goes wrong during the embroidery process. While we will take every care possible we will not be responsible for replacement of an item or refund of the original purchase price.
Printing Items not supplied by us
We are often able to print items not supplied by ourselves, however we will only be responsible for refunding the cost of the print if anything goes wrong during the process. Printing is done at high temperature and pressure which can leave a press mark which will normally vanish after the first wash, this is an inevitable part of the process. While we will take every care possible we will not be responsible for replacement of an item or refund of the original purchase price.
Refund and Returns Policy
Goods that have been personalised ie; embroidered or printed to the customers specifications including club logos are exempt from “Distance Selling Regulations” and we cannot accept returns unless the item is faulty.
Orders placed for personalised clothing cannot be altered, suspended or cancelled except with the company’s written consent and on terms, which will indemnify the Company against loss.
If we supply an item which is faulty or unsuitable due to a printing or embroidery error we will offer a replacement item or a full refund of the purchase price. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at here.
Fore Group Solutions Ltd T/A Salix Embroidery & Graphics
The following terms and conditions (“the Conditions”) are the terms on which Tetrad Solutions Ltd (trading as Salix Embroidery) (“the Company”) sells to other businesses and supersedes all other terms and conditions used by the Company.
1.1
No contract shall come into existence until the Company confirms the order for the Goods in writing.
1.2
The price (exclusive of VAT) for the Goods (“the Price”) shall be the quoted price of the Company and payment of the Price shall be made by the Buyer within the payment terms stated on the invoice (“the Due Date”) for the Goods, and time for payment shall be of the essence.
1.3
Goods shall be invoiced to the customer. Payment is to be made via BACS. Payment by card can be requested but will incur a charge of 3% of the invoice total.
1.4
Orders placed for personalised clothing cannot be altered, suspended or cancelled except with the Company’s written consent and on terms which will indemnify the Company against loss. This includes any artwork or products procured for the purpose of fulfilling the order, which will be chargeable. Any cancellation by the Buyer must be made in writing and acknowledged in writing by the Company. If accepted, cancellation will only be agreed on terms requiring payment of reasonable liquidated damages to release the Buyer from contract obligations.
1.5
Orders are processed on receipt of payment, unless otherwise stated. Delivery dates when given are submitted without liability for any loss or damage arising from delay, however occasioned, but every effort will be made to maintain them. Time for delivery is based on the Company’s current commitments and is subject to change without notice.
The description and quantity of the Goods or Services to be sold (“the Goods”) shall be as set out in the quotation/invoice provided by the Company to the Buyer (“the Quotation”).
2A. Customisation of Customer-Supplied Garments
2A.1
The Company may, at its discretion, accept garments or other items supplied by the Buyer for customisation via embroidery, printing, or other decoration methods. Acceptance of such items is subject to the following conditions.
2A.2
All garments or items supplied by the Buyer are submitted at their own risk. While every effort will be made to ensure a high-quality finish and careful handling, the Buyer acknowledges that the processes involved (e.g., heat, pressure, mechanical handling) carry inherent risks of damage, especially on garments not originally supplied by the Company.
2A.3
In the event of an issue arising during embroidery, the Company’s liability is strictly limited to a refund of the embroidery cost. The Company will not replace or reimburse the value of the garment or item.
2A.4
In the event of an issue during printing, the Company’s liability is strictly limited to a refund of the print cost. Printing involves high heat and pressure which may cause press marks. These usually diminish after washing and are not considered faults. The Company will not replace or reimburse the value of the item.
2A.5
It is the Buyer’s responsibility to ensure the garments provided are clean, fit for purpose, and suitable for the requested customisation. The Company reserves the right to reject items deemed unsuitable or which pose a risk to equipment or quality control.
2A.6
The Buyer is responsible for supplying correct sizes, quantities, and any customisation instructions. The Company accepts no liability for issues arising from inaccurate or unclear information.
2A.7
The Company will not be liable for any delay in production or delivery caused by the condition or suitability of customer-supplied garments.
The Company shall deliver the Goods to the Buyer’s address where applicable, on completion of the Buyer’s order. Time shall not be of the essence for delivery. The Buyer shall make all necessary arrangements to take delivery of the Goods on the day notified by the Company for delivery.
3.1
Any orders which the client has opted to collect from our premises, and which are not paid for in advance or on account will be subject to a £5 per day handling charge if not collected within 14 days from the date of completion of order, to which they would have been notified by the Company.
The Company must be advised in writing by recorded delivery of any defects in the Goods as soon as they are discovered by the Buyer who shall be deemed to have accepted the Goods if they have not been rejected on or before the third day after delivery. The Buyer shall not be entitled to reject the Goods in whole or in part thereafter.
The Goods shall be at the risk of the Buyer following delivery and, notwithstanding delivery, title in the Goods shall not pass to the Buyer until the Buyer has made payment of all sums owing to the Company, failing which the Company shall have the right to repossess or otherwise recover the Goods. Until title passes the Buyer shall hold the Goods as bailee for the Company and shall store or mark them so that they can always be identified as the Goods of the Company.
All sales are final.
We may accept returns subject to the following:
6.1
If goods have been sent incorrectly, please contact us within 3 days to arrange collection.
6.2
Faulty goods must be returned within 7 days of supply clearly indicated without defacing the garment.
6.3
Returns will only be accepted by prior arrangement. You should email us with a list of the goods to be returned.
6.4
With the exception of faulty goods, Salix Embroidery will use its discretion whether or not to accept goods for return.
6.5
Returns will incur a 15% handling charge per garment subject to (a) they are returned to us unused (other than for the purpose of trying on the garment), and (b) there is no print or embroidery on the garment. The garments must be returned within 7 days of delivery.
Due to the customised nature of the products, refunds are not available on customised orders unless the products are defective. If you believe your products are defective, you must contact Salix Embroidery immediately. Returns will not be accepted if products have been used, worn, or washed. Incorrect Sizes Ordered – It is the customer’s responsibility to ensure all sizing information is checked before placing an order. Garments that have been customised (e.g. embroidered or printed) cannot be exchanged or refunded if ordered in the incorrect size, unless the garment itself is faulty or an error has been made by the Company.
Orders placed for personalised clothing cannot be altered, suspended or cancelled except with the Company’s written consent and on terms which will indemnify the Company against loss. This includes any artwork or products procured for the purpose of fulfilling the order, which will be chargeable. Any cancellation by the Buyer must be made in writing and acknowledged in writing by the Company. If accepted, cancellation will only be agreed on terms requiring payment of reasonable liquidated damages to release the Buyer from contract obligations.
9.1
Save in respect of personal injury or death due to any negligence, the Company shall not be liable to the Buyer in respect of any loss suffered by the Buyer due to any defect in the Goods.
9.2
Without prejudice to Condition 9.1, the Company shall not be liable to the Buyer or any third party for any loss of profit, consequential, or other economic loss suffered by the Buyer arising in any way from this Agreement.
The Buyer may not withhold payment of any invoice or other amount due to the Company by reason of any right of set-off or counterclaim which the Buyer may have or allege to have or for any reason whatsoever.
The Company shall not be liable for any default due to any circumstance beyond the reasonable control of the Company including, but not limited to, Acts of God, war, civil unrest, riot, strike, lock-out, acts of civil or military authorities, fire, flood, earthquake or shortage of supply.
12.1
If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction, such provision shall be severed, and the remainder of the provisions shall continue in full force and effect.
12.2
The Company may without the consent of the Buyer sub-license its rights or obligations or any part of these conditions.
12.3
The headings in these Conditions are for ease of reference only and shall not affect interpretation.
Notwithstanding any other provisions of this agreement, nothing herein shall confer or is intended to confer a benefit on any third party for the purpose of the Contract (Rights of Third Parties) Act 1999 or for any other purpose.
Each of the parties agrees that save in respect of statements made fraudulently, it shall have no remedy in respect of any untrue statement upon which it relied in entering this Agreement and that its only remedies shall be for breach of contract.
The laws of England and Wales shall govern this Agreement, and the parties hereby submit to the exclusive jurisdiction of the courts of England and Wales.
15.1
The Buyer’s rights to return goods are protected under The Consumer Protection (Distance
Selling) Regulations 2000
Tetrad Solutions Ltd / Salix Embroidery complies fully with the GDPR regulations of May 2018. Any data collected will be used solely for the purpose of fulfilling contracts or ongoing business, and to advise clients of matters of legitimate interest. We will not pass your data to any third parties. You can request the removal of your data at any time by contacting us directly on 01487 840222 or email: sales@salixembroidery.co.uk.
Salix Embroidery & Graphics
93 High Street
Somersham
Cambridge
PE28 3EE
